We partner with the world's most ambitious organisations to build leadership excellence, drive commercial performance, and navigate technological transformation.我們與全球最具抱負的機構攜手合作，共建卓越領導力、推動商業績效、引領科技轉型。我们与全球最具抱负的机构携手合作，共建卓越领导力、推动商业绩效、引领科技转型。
Led by Experience. Driven by Evidence.以經驗為基石 以實證為驅動以经验为基石 以实证为驱动
Gilbert Chan — Founder of Exeurion, Harvard-educated practitioner and former Apple leader with 13 years of coaching experience across Asia Pacific.陳建聰——Exeurion創辦人，哈佛學歷的領導力實踐者，前Apple領導者，擁有13年亞太區教練經驗。陈建聪——Exeurion创始人，哈佛学历的领导力实践者，前Apple领导者，拥有13年亚太区教练经验。
Gilbert Chan coaching leaders through real-world scenarios in a workshop session陳建聰在工作坊中引導領導者進行實戰情境演練陈建聪在工作坊中引导领导者进行实战情境演练
World-Class Education世界頂尖學術資歷世界顶尖学术背景
Harvard University — Master of Liberal Arts, Management Stanford University — Senior Executive Leadership Certificate哈佛大學——文學碩士（管理學） 史丹福大學——高階主管領導力證書哈佛大学——文学硕士（管理学） 斯坦福大学——高级管理者领导力证书
Apple Greater China & Asia PacificApple 大中華區及亞太區Apple 大中华区及亚太区
Senior leadership in culture and people development — building high-performance teams and shaping organisational values across the region文化與人才發展高階領導——於區內建設高效團隊並塑造組織價值觀文化与人才发展高级领导——在区域内打造高效团队并塑造组织价值观
Luxury & Lifestyle Expertise高端奢華專業資歷高端奢华专业背景
American Express Centurion member for over 20 years with deep connections to luxury brands and high-net-worth communities around the globe美國運通百夫長卡會員超過二十年，與全球頂級奢華品牌及高淨值社群建立深厚連結美国运通百夫长卡会员超过二十年，与全球顶级奢华品牌及高净值社群建立深厚联系
University Teaching & Research大學教學與研究大学教学与研究
Lecturer at the University of Macau, HKUST, and Hong Kong Baptist University — spanning MBA, executive education, and graduate programs任教於澳門大學、香港科技大學及香港浸會大學——涵蓋 MBA、高階主管教育及研究生課程任教于澳门大学、香港科技大学及香港浸会大学——涵盖 MBA、高管教育及研究生课程
AI Education & AdvisoryAI 教育與諮詢AI 教育与咨询
Microsoft-certified AI leadership training via University of Macau partnership, plus parent AI literacy workshops — equipping leaders and families to navigate AI adoption responsibly透過與澳門大學合作推出 Microsoft 認證 AI 領導力培訓，另設家長 AI 素養工作坊——裝備領導者及家庭負責任地駕馭 AI 應用通过与澳门大学合作推出 Microsoft 认证 AI 领导力培训，另设家长 AI 素养工作坊——帮助领导者及家庭负责任地驾驭 AI 应用
Trusted by Global Brands深受全球品牌信賴深受全球品牌信赖
Delivering leadership training and executive development across Hong Kong, Macau, Singapore, Taiwan, Thailand, and beyond於香港、澳門、新加坡、台灣、泰國等地提供領導力培訓及高階主管發展課程在香港、澳门、新加坡、台湾、泰国等地提供领导力培训及高管发展课程
Exeurion is a strategic leadership development firm built on a rare integration of frontline organisational experience, academic discipline, and real‑world executive insight. Led by Gilbert Chan—Harvard‑educated practitioner and former Apple leader with 13 years of coaching and culture‑building experience across Asia Pacific—Exeurion specialises in transforming leadership behaviours, strengthening managerial judgment, and elevating team performance in complex, high‑stakes environments.
Gilbert has trained and coached leaders across industries, partnering with global leading firms throughout Asia—including longstanding, close collaborations with Macau's integrated resorts to strengthen managerial capability and build robust leadership pipelines. His work spans senior leadership development, frontline managerial capability building, executive presence, decision‑making frameworks, and organisational culture transformation.
In addition to his industry practice, Gilbert has lectured at the University of Macau, the Hong Kong University of Science and Technology, and Hong Kong Baptist University. His academic work includes MBA teaching, graduate‑level programs, and executive education focused on leadership psychology, decision science, organisational behaviour, and communication. This dual lens—practical leadership experience combined with active academic engagement—enables Exeurion to blend world‑class leadership theory with tools leaders can apply immediately.
Exeurion also brings a distinctive managerial perspective to AI adoption. Through a Microsoft‑certified AI leadership programme delivered in partnership with the University of Macau, Gilbert helps organisations navigate AI not merely as a technology initiative, but as a strategic leadership challenge—covering how leaders govern AI responsibly, integrate it into decision‑making workflows, and build the organisational capability and culture needed to sustain meaningful AI adoption at scale.
Trusted by organisations across hospitality, integrated resorts, luxury retail, financial services, and technology, Exeurion helps companies develop stronger managers, elevate leadership maturity, and build cultures that enable people to perform at their highest potential.
Exeurion 是一家戰略性領導力發展顧問機構，獨特整合了前線組織經驗、學術嚴謹性及實戰高階管理洞見。由陳建聰領軍——哈佛學歷的領導力實踐者，前 Apple 領導者，擁有 13 年亞太區教練與文化建設經驗——Exeurion 專注於轉型領導行為、強化管理判斷力，並在複雜、高風險環境中提升團隊績效。
除業界實務外，陳建聰曾任教於澳門大學、香港科技大學及香港浸會大學。其學術工作包括 MBA 教學、研究生課程及高階主管教育，聚焦領導力心理學、決策科學、組織行為學及溝通。這種雙重視角——實戰領導經驗結合活躍的學術參與——使 Exeurion 能將世界級領導理論與領導者可即時應用的工具融會貫通。
Exeurion 同時以獨特的管理視角切入 AI 應用。透過與澳門大學合作推出的 Microsoft 認證 AI 領導力課程，陳建聰協助企業將 AI 視為戰略性領導力挑戰，而非單純的技術項目——涵蓋領導者如何負責任地治理 AI、將其融入決策流程，以及建設持續推動 AI 規模化應用所需的組織能力與文化。
除业界实务外，陈建聪曾执教于澳门大学、香港科技大学及香港浸会大学。其学术工作包括 MBA 教学、研究生课程及高管教育，聚焦领导力心理学、决策科学、组织行为学及沟通。这种双重视角——实战领导经验结合活跃的学术参与——使 Exeurion 能将世界级领导理论与领导者可即刻应用的工具融会贯通。
Exeurion 同时以独特的管理视角切入 AI 应用。通过与澳门大学合作推出的 Microsoft 认证 AI 领导力课程，陈建聪协助企业将 AI 视为战略性领导力挑战，而非单纯的技术项目——涵盖领导者如何负责任地治理 AI、将其融入决策流程，以及建设持续推动 AI 规模化应用所需的组织能力与文化。
Every programme we design draws on four distinct dimensions—each rooted in lived experience, not borrowed theory. Together, they create the rare combination of rigour, relevance, and authenticity that defines Exeurion.我們設計的每個課程都依托四個獨特維度——每一個都植根於親身經驗，而非借用的理論。這四個維度共同創造了定義 Exeurion 的嚴謹性、實用性和真實性的獨特組合。我们设计的每个项目都依托四个独特维度——每一个都植根于亲身经验，而非借用的理论。这四个维度共同塑造了定义 Exeurion 的严谨性、实用性和真实性的独特组合。
Thirteen years at Apple—a Fortune 100 company renowned for world‑class culture—taught Gilbert how leadership behaviours, not policies, build organisations that outperform. That experience is now the blueprint Exeurion uses to help companies create their own culture of excellence.陳建聰在 Apple——一家以世界級文化聞名的 Fortune 100 公司——的十三年經驗，教會了他如何透過領導行為而非政策來建立超越表現的組織。這段經驗如今成為 Exeurion 協助企業建立卓越文化的藍圖。陈建聪在 Apple——一家以世界级文化闻名的 Fortune 100 公司——的十三年经验，教会了他如何通过领导行为而非政策来打造卓越组织。这段经验如今成为 Exeurion 协助企业建立卓越文化的蓝图。
A Master's degree from Harvard and executive education at Stanford give Exeurion's programmes analytical rigour and behavioural frameworks backed by the world's best research. Continuous engagement across four universities keeps every concept current—never static, never outdated.哈佛碩士學位與史丹佛高管教育賦予 Exeurion 課程分析嚴謹性與行為框架，以全球最佳研究為基礎。橫跨四所大學的持續參與確保每個概念始終走在前沿——永不靜止，永不過時。哈佛硕士学位与斯坦福高管教育赋予 Exeurion 课程分析严谨性与行为框架，以全球最佳研究为基础。横跨四所大学的持续参与确保每个概念始终走在前沿——永不止步，永不过时。
Exeurion's unique ability to craft workshops that genuinely shift mindsets—not just deliver content—sets us apart. Through scenario‑driven learning, behavioural‑first design, and coached practice, front‑line teams don't just learn new skills; they adopt new habits that sustain performance long after the workshop ends.Exeurion 獨特的工坊設計能力——真正轉變思維而非僅傳遞內容——使我們脫穎而出。透過情境驅動學習、行為優先設計和教練指導練習，前線團隊不僅學習新技能；他們採用新習慣，在工坊結束後仍持續保持高水準表現。Exeurion 独特的工作坊设计能力——真正转变思维而非仅传递内容——使我们脱颖而出。通过情境驱动学习、行为优先设计和教练辅导练习，一线团队不仅学习新技能；他们养成新习惯，在工作坊结束后仍持续保持高水平表现。
As a high‑spending client across multiple luxury brands and a participant in exclusive events, private experiences, and top‑tier membership programmes, Gilbert brings a perspective no other trainer or consultant can claim—an insider's understanding of what luxury customers truly expect, feel, and decide.作為多個奢華品牌的高消費客戶，以及獨家活動、私人體驗和頂級會員計畫的參與者，陳建聰帶來了其他培訓師或顧問無法宣稱的視角——圈內人對奢華客戶真正期望、感受和決定的理解。作为多个奢华品牌的高消费客户，以及独家活动、私人体验和顶级会员项目的参与者，陈建聪带来了其他培训师或咨询师无法提供的视角——圈内人对奢华客户真正期望、感受和决策的理解。
Whether your teams serve high‑expectation clients, lead complex organisations, navigate AI transformation, or pursue university‑grade professional development, our workshops are designed to create measurable, lasting change.無論您的團隊服務高要求客戶、領導複雜組織、引領 AI 轉型，還是追求大學級專業發展，我們的培訓旨在創造可衡量、持久的改變。无论您的团队服务高要求客户、领导复杂组织、引领 AI 转型，还是追求大学级专业发展，我们的培训旨在创造可衡量、持久的改变。
Front-line Excellence Series前線卓越系列一线卓越系列
Front-line Excellence Series前線卓越系列一线卓越系列
Elevate Every Customer Moment提升每個客戶時刻提升每个客户触点
Eight specialised workshops that transform how professionals engage with affluent, high‑expectation customers. From emotional value selling to luxury CRM, storytelling to objection handling—each program builds the skills that turn transactions into relationships and service moments into revenue drivers.八個專業培訓，改變專業人士與高要求客戶的互動方式。從情緒價值銷售到奢華CRM，從故事力到異議處理——每個課程都建立將交易轉化為關係、將服務時刻轉化為收入驅動力的技能。八个专业培训，改变专业人士与高要求客户的互动方式。从情感价值销售到奢华CRM，从故事力到异议处理——每个课程都构建将交易转化为关系、将服务触点转化为收入驱动力的技能。
Lead With Clarity, Drive With Confidence清晰領導。自信驅動。清晰领导。自信驱动。
Seven intensive programs for leaders who need to strengthen accountability, sharpen judgment, and drive transformation. From driving accountability to cultural intelligence, change leadership to stress management—each session equips leaders with frameworks they can apply immediately.七個密集課程，為需要加強責任感、銳化判斷力和推動轉型的領導者而設。從推動問責到文化智慧，從變革領導到壓力管理——每個課程都為領導者提供可立即應用的框架。七个密集课程，为需要加强责任感、锐化判断力和推动转型的领导者而设。从推动问责到文化智慧，从变革领导到压力管理——每个课程都为领导者提供可立即应用的框架。
AI Skills for Leaders & Families為領導者與家庭而設的 AI 技能为领导者与家庭而设的 AI 技能
Four programmes designed for different audiences. Strategic AI Leadership with Microsoft Copilot Certification — a Microsoft‑certified programme delivered with the University of Macau, equipping leaders with Copilot proficiency and governance frameworks. Master QoderWork — a two‑day executive programme transforming how working professionals collaborate with AI agents, with hands‑on mastery across 7 capability domains. Raising AI‑Ready Kids — an evidence‑based parent workshop providing families with practical tools to guide children's AI use responsibly. How AI Makes You More Hireable — a half-day student workshop on critical thinking, AI governance, and practical agentic AI for career readiness.四個為不同受眾而設的課程。戰略性 AI 領導力與 Microsoft Copilot 認證——與澳門大學合作的 Microsoft 認證課程，為領導者裝備 Copilot 應用能力及治理框架。精通 QoderWork——一項兩日高管課程，將在職專業人士與 AI 的協作方式從聊天機械人用戶轉變為 AI 智能體機師，跨越 7 大能力領域的實戰精通。培養 AI 新世代孩子——以研究為本的家長工作坊，為家庭提供實用工具，引導孩子負責任地使用 AI。AI 如何讓你更具就業競爭力——半日學生工作坊，涵蓋批判思維、AI 治理及實用智能體 AI，為職涯做好準備。四个为不同受众而设的课程。战略性 AI 领导力与 Microsoft Copilot 认证——与澳门大学合作的 Microsoft 认证课程，为领导者配备 Copilot 应用能力及治理框架。精通 QoderWork——一项两日高管课程，将在职专业人士与 AI 的协作方式从聊天机器人用户转变为 AI 智能体机师，跨越 7 大能力领域的实战精通。培养 AI 新世代孩子——以研究为本的家长工作坊，为家庭提供实用工具，引导孩子负责任地使用 AI。AI 如何让你更具就业竞争力——半日学生工作坊，涵盖批判思维、AI 治理及实用智能体 AI，为职涯做好准备。
Professional development programmes delivered at leading universities across Hong Kong and Macau. Designed for working professionals and career-driven students who demand more than theory—each course combines academic rigour with practical frameworks you can apply at work the next day. Current offering: Talent & Performance Management in the AI Era—a 6-week programme equipping managers with critical thinking, Microsoft Copilot, GROW coaching, and workplace motivation frameworks.於香港及澳門頂尖大學授課的專業發展課程。為在職專業人士及職涯驅動的學生而設，超越理論——每個課程結合學術嚴謹與可即時應用的實戰框架。現有課程：AI 時代的人才與績效管理——一個為期 6 週的課程，為管理者裝備批判思維、Microsoft Copilot、GROW 教練及職場激勵框架。于香港及澳门顶尖大学授课的专业发展课程。为在职专业人士及职涯驱动的学生而设，超越理论——每个课程结合学术严谨与可即时应用的实战框架。现有课程：AI 时代的人才与绩效管理——一个为期 6 周的课程，为管理者装备批判思维、Microsoft Copilot、GROW 教练及职场激励框架。
A strategic diagnostic tool for luxury and premium retailers — designed not just to evaluate, but to develop. Every programme is built around your brand's positioning, your customer's expectations, and your team's growth potential.為奢華及高端零售商而設的戰略性診斷工具——不僅評估，更著重發展。每個計劃均圍繞品牌定位、顧客期望及團隊增長潛力度身訂造。为奢华及高端零售商打造的战略性诊断工具——不仅评估，更注重发展。每个项目均围绕品牌定位、客户期望及团队增长潜力量身定制。
Tailored Shopper Profiling
Each visit is designed around carefully matched customer personas — tourist vs. local, gifting vs. self‑purchase — ensuring evaluations reflect real commercial scenarios relevant to each brand.
High‑Fidelity Qualitative Insights
All mystery shoppers are personally briefed and debriefed by Gilbert — ensuring depth, clarity, and behavioural nuance that enables leadership teams to coach specific actions beyond what scores alone can provide.
Contextualised Performance Analysis
Beyond standard measurement, the programme captures manager presence, customer demographics, engagement with companions, and length of stay — providing a more complete understanding of performance drivers.
Omni‑Channel Follow‑Up Validation
We capture and review all post‑visit social media engagement between boutique staff and mystery shoppers — assessing the quality, consistency, and effectiveness of follow‑up practices across platforms.
Actionable Coaching & Development
Insights are translated into practical coaching points, supported by targeted training recommendations and structured follow‑up actions that reinforce lasting improvement.
Strategic Diagnostic, Not Just Evaluation
The programme is designed as a leadership tool — supporting continuous improvement, reinforcing desired behaviours, and aligning frontline execution with brand positioning.
What We Measure — 10 Key Engagement Dimensions
Boutique Visual Standards
Approach & Welcome
Customer Discovery
Product Presentation
Try‑On Experience
Brand Storytelling
Product Knowledge & Comparison
Closing Sales
Objection Handling
Digital Follow‑Up (WhatsApp / WeChat)
Performance Scorecard
Quantitative net scores benchmarked against industry‑leading standards including Ipsos Channel Performance, covering 70+ countries and 37 sectors.
Regional and boutique‑level scoring
Cycle‑over‑cycle trend tracking
Attribute‑level breakdown by dimension
Qualitative Intelligence
Detailed narrative commentary from each visit — capturing the nuances that scores alone cannot reveal.
Behavioural observations and micro‑moments
Contextual factors: manager presence, companions, length of stay
Post‑visit social media engagement review
Training & Coaching Roadmap
Actionable recommendations that translate insights into development — not just diagnosis.
Active university teaching and research that directly informs our consultancy methodology.積極投入大學教學與研究，直接豐富我們的顧問方法論。积极投入大学教学与研究，直接丰富我们的咨询方法论。
Teaching Positions教學職位教学职位
University of Macau
Centre for Continuing Education & Institute for the Study of Commercial Gaming
Strategic Leadership in Global Context
CRM for Integrated Resorts
Consumer Behaviour Theories
Culture Intelligence
Talent & Performance Management
Business Persuasive Communication
Hong Kong University of Science and Technology
Business and Persuasive Communication
Hong Kong Baptist University
Global IT Leadership
澳門大學
持續進修中心及博彩研究所
全球背景下的戰略領導力
綜合度假村客戶關係管理
消費者行為理論
文化智商
人才與績效管理
商業說服力溝通
香港科技大學
商業與說服力溝通
香港浸會大學
全球 IT 領導力
澳门大学
持续进修中心及博彩研究所
全球背景下的战略领导力
综合度假村客户关系管理
消费者行为理论
文化智商
人才与绩效管理
商业说服力沟通
香港科技大学
商业与说服力沟通
香港浸会大学
全球 IT 领导力
Teaching & Research Areas教學與研究領域教学与研究方向
Leadership Psychology & Decision Science
Organisational Behaviour & Culture Transformation
Executive Communication & Persuasive Messaging
Customer Strategy & CRM
Consumer Behaviour & Customer Psychology
Hospitality & Integrated Resort Management
AI in Business Operations
AI for the Real World: Code, Agents & Your Career
領導力心理學與決策科學
組織行為與文化轉型
高階溝通與說服力表達
客戶策略與 CRM
消費者行為與顧客心理學
酒店與綜合度假村管理
商業營運中的 AI 應用
AI 實戰應用：編程、代理與職涯發展
领导力心理学与决策科学
组织行为与文化转型
高管沟通与说服力表达
客户策略与 CRM
消费者行为与顾客心理学
酒店与综合度假村管理
商业运营中的 AI 应用
AI 实战应用：编程、智能体与职业发展
Recent Highlights近期重點近期亮点
In the Spotlight最新消息最新动态
Recent milestones, partnerships, speaking engagements, and professional network highlights.近期的里程碑、合作夥伴、演講活動及專業網絡精選。近期里程碑、合作伙伴、演讲活动及专业网络精选。
October 2026
Parenting in the AI Age — School of the Nations, Macau澳門 School of the Nations——AI 時代的家長之道澳门 School of the Nations——AI 时代的家长之道
Hosted a talk at the School of the Nations in Macau on parenting in the AI age — a conversation as energising as it was necessary. We began with the uncomfortable truths every parent should understand before their child does: hallucination, sycophancy, context blindness, fluent-but-untrue output, cognitive offloading, and privacy. We then turned to the reframe emerging from Harvard, MIT, and Wharton research — AI not as an answer machine, but as a Socratic tutor that asks better questions instead of giving faster answers. The session closed where it matters most: the dinner table. Parents don't need to become AI experts — they need to become better questioners, building the habits no AI can replace: verification, scepticism, and independent judgment.於澳門 School of the Nations 主持「AI 時代的家長之道」講座——一場既迫切又充滿活力的對話。我們從每位家長都應在孩子之前了解的幾個不爭事實談起：AI 會自信地陳述錯誤（幻覺）、善於迎合（諂媚）、缺乏情境感知、流暢卻不一定真實、造成認知卸載，以及私隱風險。隨後，我們探討哈佛、MIT 與沃頓研究正在形成的共同新框架——AI 不必是「答案機器」，只要運用得當，它可以成為蘇格拉底式導師，提出更好的問題，而非給出更快的答案。講座最後回到最重要的地方：餐桌。家長不需要成為 AI 專家——他們需要成為更好的提問者，培養 AI 無法取代的習慣：查證、懷疑精神與獨立判斷。于澳门 School of the Nations 主持「AI 时代的家长之道」讲座——一场既迫切又充满活力的对话。我们从每位家长都应在孩子之前了解的几个不争事实谈起：AI 会自信地陈述错误（幻觉）、善于迎合（谄媚）、缺乏情境感知、流畅却不一定真实、造成认知卸载，以及隐私风险。随后，我们探讨哈佛、MIT 与沃顿研究正在形成的共同新框架——AI 不必是「答案机器」，只要运用得当，它可以成为苏格拉底式导师，提出更好的问题，而非给出更快的答案。讲座最后回到最重要的地方：餐桌。家长不需要成为 AI 专家——他们需要成为更好的提问者，培养 AI 无法取代的习惯：查证、怀疑精神与独立判断。
LinkedIn
October 2026
Tudor x Chow Tai Fook — Born To Dare Running Event帝舵 × 周大福——「Born To Dare」跑步活動帝舵 × 周大福——「Born To Dare」跑步活动
I am not a runner — but last weekend Tudor Watch and Chow Tai Fook Jewellery Group made me feel like one, and that is exactly the point. The event was designed around the Born To Dare slogan: push past your comfort zone, discover something about yourself, and have fun doing it. The execution revealed the intent — a professional coach elevating engagement along the route, photography capturing moments you didn't know were happening, and a partnership with the building's gym so participants could shower afterwards. That is service design at its finest: planning the entire journey, including the parts nobody photographs. A slogan tells you what a brand believes; an experience makes you embody it.我不是跑步愛好者——但上週末帝舵表與周大福珠寶集團讓我感受到成為跑者的滋味，而這正是活動的精妙之處。整個活動圍繞「Born To Dare」口號設計：衝出舒適圈、發現不一樣的自己，並在過程中享受樂趣。執行細節體現了設計意圖——沿途帶動氣氛的專業教練、捕捉精彩瞬間的專業攝影，以及與大廈健身中心合作讓參加者賽後淋浴。這正是服務設計的極致：規劃整個旅程，包括那些無法入鏡的部分。口號訴說品牌的信念，體驗則讓人親身實踐。我不是跑步爱好者——但上周末帝舵表与周大福珠宝集团让我感受到成为跑者的滋味，而这正是活动的精妙之处。整个活动围绕「Born To Dare」口号设计：冲出舒适圈、发现不一样的自己，并在过程中享受乐趣。执行细节体现了设计意图——沿途带动气氛的专业教练、捕捉精彩瞬间的专业摄影，以及与大廈健身中心合作让参加者赛后淋浴。这正是服务设计的极致：规划整个旅程，包括那些无法入镜的部分。口号诉说品牌的信念，体验则让人亲身实践。
LinkedIn
October 2026
Unlocking the Strategic Value of AI in HRM — University of Macau MBA澳門大學 MBA——釋放 AI 在人力資源的戰略價值澳门大学 MBA——释放 AI 在人力资源的战略价值
Delivered a lecture to MBA students at the University of Macau on Unlocking the Strategic Value of AI in HRM — built on a simple premise: AI creates value in human resources not by automating tasks, but by changing what HR is capable of delivering. We explored four zones where AI fundamentally shifts HR's contribution — speed, evidence, growth, and barrier-breaking — then examined the traps that quietly drain value: automation complacency, opaque decision logic, and unvalidated outputs. The safeguards: a risk register before you invest, accountability by design, and the human signature. The graveyard of AI initiatives is not filled with failed technology; it is filled with successful pilots that never scaled.於澳門大學為 MBA 學生講授「釋放 AI 在人力資源管理的戰略價值」——課程圍繞一個簡單的前提：AI 在人力資源創造價值，並非靠自動化任務，而是改變 HR 所能交付的成果。我們探討了 AI 從根本上改變 HR 貢獻的四個領域——速度、證據、成長與突破障礙，並剖析那些悄悄流失價值的陷阱：自動化自滿、不透明的決策邏輯與未經驗證的輸出。相應的保障措施包括：投資前的風險登記冊、問責設計，以及「人的簽名」原則。AI 計劃的墳場裡，埋的不是失敗的技術，而是那些從未規模化的成功試點。于澳门大学为 MBA 学生讲授「释放 AI 在人力资源管理的战略价值」——课程围绕一个简单的前提：AI 在人力资源创造价值，并非靠自动化任务，而是改变 HR 所能交付的成果。我们探讨了 AI 从根本上改变 HR 贡献的四个领域——速度、证据、成长与突破障碍，并剖析那些悄悄流失价值的陷阱：自动化自满、不透明的决策逻辑与未经验证的输出。相应的保障措施包括：投资前的风险登记册、问责设计，以及「人的签名」原则。AI 计划的坟场里，埋的不是失败的技术，而是那些从未规模化的成功试点。
LinkedIn
September 2026
vivo India Executive Leadership Workshop — Madhya Pradesh, Aurangabad & Nagpurvivo 印度高管領導力工作坊——中央邦、奧蘭加巴德與那格浦爾vivo 印度高管领导力工作坊——中央邦、奥兰加巴德与那格浦尔
Completed a two-day leadership workshop for vivo India, convening 30+ senior executives across the Madhya Pradesh, Aurangabad, and Nagpur regions — seven hours of content each day on premium mindset mastery and the strategic architecture of brand identity. What struck me most was the intellectual quality of the room: these executives didn't merely absorb perspectives, they interrogated them — challenging my thinking and each other's. Educational research calls this social constructivism — Vygotsky's insight that the highest form of learning happens in dialogue between experienced minds. Expertise is not transferred; it is co-created.為 vivo 印度完成一連兩日的高管領導力工作坊，匯聚來自中央邦、奧蘭加巴德與那格浦爾地區的 30 多位高階主管——每日七小時內容，聚焦 Premium 心態的掌握與品牌身份的戰略架構。最令我印象深刻的是現場的智識水平：這些高管不僅吸收觀點，更會審視觀點——挑戰我的思考，也挑戰彼此。教育學研究稱之為社會建構主義——維果茨基的洞見：最高形式的學習發生於經驗豐富的心靈之間的對話。專業知識不是被傳授的，而是被共同創造的。为 vivo 印度完成一连两日的高管领导力工作坊，汇聚来自中央邦、奥兰加巴德与那格浦尔地区的 30 多位高管——每日七小时内容，聚焦 Premium 心态的掌握与品牌身份的战略架构。最令我印象深刻的是现场的智识水平：这些高管不仅吸收观点，更会审视观点——挑战我的思考，也挑战彼此。教育学研究称之为社会建构主义——维果茨基的洞见：最高形式的学习发生于经验丰富的心灵之间的对话。专业知识不是被传授的，而是被共同创造的。
Concluded an intensive two-day workshop with the vivo teams from Mumbai and Pune on a single strategic imperative: driving authentic premium growth in one of the world's most competitive markets. We worked through the frameworks foundational to any serious upmarket ambition — brand identity as the anchor of positioning, the premium flywheel as the engine of compounding growth, and the confidence chain linking organisational belief to consumer trust — and examined the Apple playbook, not as a template to imitate, but as a benchmark of coherence between product, retail, and narrative. The standout was the room itself: teams raising their own standard before the market demands it — precisely what separates teams that aspire to premium from teams that achieve it.與 vivo 孟買及浦那團隊完成一連兩日的密集工作坊，聚焦一個戰略命題：在全球競爭最激烈的市場之一，驅動真正的 Premium 增長。我們梳理了任何認真的高端化雄心都不可或缺的框架——品牌身份作為定位的錨點、Premium 飛輪作為複利增長的引擎，以及連結組織信念與消費者信任的信心鏈——並以嚴謹的態度研究蘋果的打法：不是作為模仿的模板，而是作為產品、零售與敘事一致性的基準。最打動我的不是框架，而是人：在市場提出要求之前就主動提升自身標準的團隊——這正是區分「嚮往 Premium」與「實現 Premium」的關鍵。与 vivo 孟买及浦那团队完成一连两日的密集工作坊，聚焦一个战略命题：在全球竞争最激烈的市场之一，驱动真正的 Premium 增长。我们梳理了任何认真的高端化雄心都不可或缺的框架——品牌身份作为定位的锚点、Premium 飞轮作为复利增长的引擎，以及连结组织信念与消费者信任的信心链——并以严谨的态度研究苹果的打法：不是作为模仿的模板，而是作为产品、零售与叙事一致性的基准。最打动我的不是框架，而是人：在市场提出要求之前就主动提升自身标准的团队——这正是区分「向往 Premium」与「实现 Premium」的关键。
Spent several days in Kolkata running workshops with the local vivo team on mindset transformation — and how it creates momentum in the premium market. The most important lesson did not come from my slides; it came from the room. Moving upmarket is rarely a product problem — it is a mindset problem. Premium momentum is not built by raising prices or polishing specifications; it is built when an organisation genuinely believes it deserves a seat at the premium table and behaves accordingly, every single day. I arrived to teach and left having learned — about local culture, consumer aspiration in India, and why so many international firms regard this market as one of the most exciting opportunities of our time.在加爾各答與 vivo 當地團隊進行一連數日的工作坊，探討心態轉型——以及它如何為 Premium 市場創造動能。最重要的收穫並非來自我的簡報，而是來自現場。高端化很少是產品問題——它是心態問題。Premium 動能不是靠提高價格或美化規格建立的；而是當一個組織真心相信自己值得坐上 Premium 餐桌，並且日復一日地以此為行為準則時，才真正建立。我帶著教學的心情到來，帶著學習的成果離開——關於當地文化、印度消費者的嚮往，以及為何眾多國際企業將這個市場視為當代最令人興奮的機會之一。在加尔各答与 vivo 当地团队进行一连数日的工作坊，探讨心态转型——以及它如何为 Premium 市场创造动能。最重要的收获并非来自我的简报，而是来自现场。高端化很少是产品问题——它是心态问题。Premium 动能不是靠提高价格或美化规格建立的；而是当一个组织真心相信自己值得坐上 Premium 餐桌，并且日复一日地以此为行为准则时，才真正建立。我带着教学的心情到来，带着学习的成果离开——关于当地文化、印度消费者的向往，以及为何众多国际企业将这个市场视为当代最令人兴奋的机会之一。
LinkedIn
August 2026
When Should AI Not Be Used? — University of Macau CCE何時不該使用 AI？——澳門大學持續進修中心何时不该使用 AI？——澳门大学持续进修中心
Lectured at the University of Macau's Centre for Continuing Education as part of a five-day AI and Big Data training course — fifty students from Hohai University, Xiangtan Institute of Technology, and Huanghuai University, with backgrounds spanning software engineering, law, public administration, and business. That diversity mattered, because AI governance is not a technical problem — it is a human one. The sessions focused on when to use AI and, more importantly, when not to: where human judgment remains irreplaceable, when automation erodes accountability rather than enhancing it, and how to design for the moments where AI should defer to a person. Governance begins not with a policy document, but with a single question: is this the right place for AI at all?於澳門大學持續進修中心（CCE）主講「AI 與大數據」五日培訓課程——五十位學員來自河海大學、湘潭理工學院及黃淮學院，背景橫跨軟件工程、法律、公共行政與商科。這種多元性正是關鍵，因為 AI 治理不是技術問題——而是人的問題。課程聚焦何時應該使用 AI，更重要的是何時不該使用：哪裡的人類判斷仍不可替代、自動化何時會侵蝕而非提升問責，以及如何為「AI 應該讓位於人」的時刻做好設計。治理的起點不是一份政策文件，而是一個簡單的問題：這裡真的是 AI 該出現的地方嗎？于澳门大学持续进修中心（CCE）主讲「AI 与大数据」五日培训课程——五十位学员来自河海大学、湘潭理工学院及黄淮学院，背景横跨软件工程、法律、公共行政与商科。这种多元性正是关键，因为 AI 治理不是技术问题——而是人的问题。课程聚焦何时应该使用 AI，更重要的是何时不该使用：哪里的人类判断仍不可替代、自动化何时会侵蚀而非提升问责，以及如何为「AI 应该让位于人」的时刻做好设计。治理的起点不是一份政策文件，而是一个简单的问题：这里真的是 AI 该出现的地方吗？
LinkedIn
July 2026
AI for the Real World — University of Macau「真實世界的 AI」——澳門大學高管課程「真实世界的 AI」——澳门大学高管课程
Delivered a session on AI for the Real World to visiting students from Hohai University, Xiangtan Institute of Technology, and HuangHuai University at the University of Macau — deliberately mirroring the shift in Harvard and Stanford executive education from "how do I prompt?" to "how do I lead when the machine is in the room?" The session centred on judgment over operation, responsible use as governance, AI-augmented executive communication, and repeatable AI capability arcs — vendor-neutral, workplace-ready skills with no demos and no tool tutorials. What struck me most was the students' engagement: despite language differences, they weren't looking for shortcuts, they were looking for a framework to think clearly about a technology that will define their careers.於澳門大學為到訪的河海大學、湘潭理工學院及黃淮學院學生講授「真實世界的 AI」課程——刻意呼應哈佛與史丹福高管教育的轉向：從「我該如何下指令？」轉為「當機器在場時，我該如何領導？」。課程圍繞四個核心：判斷力優於操作、負責任的使用即治理、AI 增強的高管溝通，以及可重複的 AI 能力建設路徑——供應商中立、即學即用的職場技能，沒有產品演示，沒有工具教學。最令我印象深刻的是學員的投入：儘管存在語言差異，他們尋找的不是捷徑，而是一個能清晰思考這項將定義其職業生涯的技術的框架。于澳门大学为到访的河海大学、湘潭理工学院及黄淮学院学生讲授「真实世界的 AI」课程——刻意呼应哈佛与斯坦福高管教育的转向：从「我该如何下指令？」转为「当机器在场时，我该如何领导？」。课程围绕四个核心：判断力优于操作、负责任的使用即治理、AI 增强的高管沟通，以及可重复的 AI 能力建设路径——供应商中立、即学即用的职场技能，没有产品演示，没有工具教学。最令我印象深刻的是学员的投入：尽管存在语言差异，他们寻找的不是捷径，而是一个能清晰思考这项将定义其职业生涯的技术的框架。
LinkedIn
July 2026
Business Communication Skills for Leaders — Yunnan University領導者商業溝通技巧——雲南大學领导者商业沟通技巧——云南大学
Delivered a lecture on Business Communication Skills for Leaders to students from Yunnan University — a dense curriculum spanning Steve Jobs' communication DNA, nonverbal communication and EQ, Cialdini's six principles of influence, Aristotle's rhetoric, and Harvard negotiation. I walked in wondering how much would land across a language barrier; what I witnessed changed that assumption entirely. These students didn't just follow along — they leaned in, challenged ideas, and asked questions that revealed genuine intellectual curiosity. Communication is not about vocabulary — it is about intent, structure, and the courage to be understood. These students had all three, in abundance.為雲南大學學生講授「領導者商業溝通技巧」——課程內容豐富，涵蓋 Steve Jobs 的溝通基因、非語言溝通與情商、Cialdini 的影響力六原則、亞里士多德的修辭學，以及哈佛談判法。坦白說，我一度懷疑在語言隔閡下學員能吸收多少；但現場所見完全改變了我的想法。這些學生不僅緊跟課程——他們全神貫注、挑戰觀點，提出的問題展現出真正的求知慾。溝通不在於詞彙量，而在於意圖、結構，以及渴望被理解的勇氣。這些學生三者兼備，而且充沛十足。为云南大学学生讲授「领导者商业沟通技巧」——课程内容丰富，涵盖 Steve Jobs 的沟通基因、非语言沟通与情商、Cialdini 的影响力六原则、亚里士多德的修辞学，以及哈佛谈判法。坦白说，我一度怀疑在语言隔阂下学员能吸收多少；但现场所见完全改变了我的想法。这些学生不仅紧跟课程——他们全神贯注、挑战观点，提出的问题展现出真正的求知欲。沟通不在于词汇量，而在于意图、结构，以及渴望被理解的勇气。这些学生三者兼备，而且充沛十足。
LinkedIn
July 2026
Preparing 800 Professionals for the AI Era — Wynn Macau x University of Macau為 800 位專業人士做好 AI 時代準備——永利澳門 × 澳門大學为 800 位专业人士做好 AI 时代准备——永利澳门 × 澳门大学
Represented the University of Macau to deliver a comprehensive AI professional development programme for Wynn Macau — approximately 800 team members across two cohorts. The programme comprised two intensive tracks: AI Intensive — Mastering AI Language, building fluency in how AI systems reason, communicate, and support decision-making; and AI Intensive — Empowerment & Accountability, developing the leadership judgment to deploy AI responsibly. What stood out across both cohorts was a pattern I see in every organisation: professionals are not resistant to AI — they are hungry for clarity about what AI shouldn't do, and who remains accountable when the output is wrong. That distinction is the difference between adoption and governance.代表澳門大學為永利澳門交付全面的 AI 專業發展課程——兩個班次共約 800 位團隊成員參與。課程設兩條密集主線：「AI 密集班——掌握 AI 語言」，建立對 AI 系統如何推理、溝通與支持決策的熟練理解；以及「AI 密集班——賦能與問責」，培養負責任部署 AI 的領導判斷力。兩個班次最突出的共同點，是我在每個組織都能看到的規律：專業人士並不抗拒 AI——他們渴望釐清的是 AI 不該做什麼，以及當輸出錯誤時誰仍需負責。這個區分，正是「採用」與「治理」的分水嶺。代表澳门大学为永利澳门交付全面的 AI 专业发展课程——两个班次共约 800 位团队成员参与。课程设两条密集主线：「AI 密集班——掌握 AI 语言」，建立对 AI 系统如何推理、沟通与支持决策的熟练理解；以及「AI 密集班——赋能与问责」，培养负责任部署 AI 的领导判断力。两个班次最突出的共同点，是我在每个组织都能看到的规律：专业人士并不抗拒 AI——他们渴望厘清的是 AI 不该做什么，以及当输出错误时谁仍需负责。这个区分，正是「采用」与「治理」的分水岭。
LinkedIn
July 2026
Vacheron Constantin — Explore, All Ways Possible江詩丹頓——「Explore, All Ways Possible」江诗丹顿——「Explore, All Ways Possible」
Attended Vacheron Constantin's Explore — All Ways Possible — an intimate evening at Estuary, Capella Galaxy Macau, dedicated to pushing the boundaries of Haute Horlogerie. A highlight was speaking with American photographer and explorer Corey Richards, whose pursuit of self-discovery through his lens mirrors the very ethos of the maison. In a world increasingly saturated with AI-generated content and mass-produced marketing moments, experiences like this stand apart: you leave not remembering specs, but remembering people, ideas, and the feeling that something meaningful was shared. That is what elevates a brand from admired to unforgettable — not telling us what they make, but showing us who they are.出席江詩丹頓「Explore — All Ways Possible」——於澳門銀河嘉佩樂酒店 Estuary 舉行的私密晚宴，致敬高級製錶的邊界探索。亮點之一是與美國攝影師暨探險家 Corey Richards 的對談——他透過鏡頭追求自我發現的歷程，正呼應這個品牌的核心精神。在一個 AI 生成內容與流水線營銷時刻氾濫的世界裡，這樣的體驗格外難得：你離開時記住的不是規格參數，而是人、想法，以及那份分享過重要事物的感受。這正是讓品牌從「受讚賞」昇華為「難以忘懷」的關鍵——不是告訴我們他們製造什麼，而是展示他們是誰。出席江诗丹顿「Explore — All Ways Possible」——于澳门银河嘉佩乐酒店 Estuary 举行的私密晚宴，致敬高级制表的边界探索。亮点之一是与美国摄影师暨探险家 Corey Richards 的对谈——他透过镜头追求自我发现的历程，正呼应这个品牌的核心精神。在一个 AI 生成内容与流水线营销时刻泛滥的世界里，这样的体验格外难得：你离开时记住的不是规格参数，而是人、想法，以及那份分享过重要事物的感受。这正是让品牌从「受赞赏」升华为「难以忘怀」的关键——不是告诉我们他们制造什么，而是展示他们是谁。
LinkedIn
June 2026
Galaxy Atelier — Roger Dubuis x Galaxy MacauGalaxy Atelier — Roger Dubuis × 澳門銀河Galaxy Atelier — Roger Dubuis × 澳门银河
Attended Galaxy Atelier at Galaxy Macau — a thoughtfully curated collaboration with Manufacture Roger Dubuis that went far beyond a traditional brand showcase. What stood out was how end-to-end luxury engagement can be designed — from space, narrative, and craftsmanship to interaction and emotion. Over two evenings, collectors studied movements, guests immersed themselves in the watchmaking process, and conversations sparked naturally between brand, environment, and community. A powerful real-world illustration of how luxury value is created not in moments, but across the entire journey.出席澳門銀河 Galaxy Atelier——與 Manufacture Roger Dubuis 精心策劃的合作，遠超傳統品牌展示。最令人印象深刻的是端到端奢華體驗的設計——從空間、敘事、工藝、互動到情感。兩個晚上裡，收藏家細心研究機芯，賓客沉浸於製錶過程，品牌、環境與社群之間自然激發對話。這是消費者參與理論的真實詮釋：奢華價值並非創造於瞬間，而是貫穿整個旅程。出席澳门银河 Galaxy Atelier——与 Manufacture Roger Dubuis 精心策划的合作，远超传统品牌展示。最令人印象深刻的是端到端奢华体验的设计——从空间、叙事、工艺、互动到情感。两个晚上里，收藏家细心研究机芯，宾客沉浸于制表过程，品牌、环境与社群之间自然激发对话。这是消费者参与理论的真实诠释：奢华价值并非创造于瞬间，而是贯穿整个旅程。
LinkedIn
May 2026
Exeurion Partners with University of Macau on AI Leadership ProgrammeExeurion 與澳門大學合作推出 AI 領導力課程Exeurion 与澳门大学合作推出 AI 领导力课程
Exeurion has partnered with the University of Macau to deliver a Microsoft Copilot AI Leadership Certification Programme — an 18-hour course designed for managers and senior leaders navigating the intersection of AI and people management. The programme combines hands-on Microsoft 365 Copilot proficiency with strategic frameworks for AI governance, decision-making, and responsible adoption. Graduates receive dual certification from the University of Macau CCE and Microsoft (AB-730T00), positioning them to lead AI transformation with both technical fluency and leadership judgment.Exeurion 與澳門大學合作推出 Microsoft Copilot AI 領導認證課程——為經理及高階主管設計的 18 小時課程，聚焦 AI 與人才管理的交匯點。課程結合 Microsoft 365 Copilot 實戰應用與 AI 治理、決策及負責任採用的戰略框架。畢業學員可獲頒澳門大學 CCE 及 Microsoft (AB-730T00) 雙重認證，使其具備以技術熟練度與領導判斷力推動 AI 轉型的能力。Exeurion 与澳门大学合作推出 Microsoft Copilot AI 领导认证课程——为经理及高管设计的 18 小时课程，聚焦 AI 与人才管理的交汇点。课程结合 Microsoft 365 Copilot 实战应用与 AI 治理、决策及负责任采用的战略框架。毕业学员可获颁澳门大学 CCE 及 Microsoft (AB-730T00) 双重认证，使其具备以技术熟练度与领导判断力推动 AI 转型的能力。
LinkedIn
March 2026
Rolex at the HSBC Hong Kong Golf ChampionshipRolex 亮相滙豐香港高爾夫球錦標賽Rolex 亮相汇丰香港高尔夫球锦标赛
Had the pleasure of experiencing firsthand how Rolex creates immersive brand moments at the HSBC Hong Kong Golf Championship Friday Pro‑Am. From the meticulously curated hospitality to the signed memorabilia and luxury details, every touchpoint reflected the precision and care that defines the brand. A compelling reminder that great brand engagement is not about visibility alone — it is about creating environments where clients feel genuinely valued, and where shared experiences become lasting impressions.很榮幸親身體驗 Rolex 如何於滙豐香港高爾夫球錦標賽週五職業業餘配對賽中打造沉浸式品牌時刻。從精心策劃的款待到簽名紀念品與奢華細節，每一個觸點都體現了品牌對精準與用心的執著追求。這是一個深刻的提醒：卓越的品牌參與不僅僅是曝光——而是創造讓客戶真正感受到被重視的環境，讓共同體驗成為持久的印象。很荣幸亲身体验 Rolex 如何于汇丰香港高尔夫球锦标赛周五职业业余配对赛中打造沉浸式品牌时刻。从精心策划的款待到签名纪念品与奢华细节，每一个触点都体现了品牌对精准与用心的执着追求。这是一个深刻的提醒：卓越的品牌参与不仅仅是曝光——而是创造让客户真正感受到被重视的环境，让共同体验成为持久的印象。
LinkedIn
February 2026
Montres Breguet — Celebrating 250 Years of Crafting EmotionsMontres Breguet——慶祝 250 年匠心傳承Montres Breguet——庆祝 250 年匠心传承
Honoured to attend Breguet's private event in Hong Kong, themed "Celebrating 250 Years of Crafting Emotions." The evening was a masterclass in flawless execution — from the thoughtfully curated layout inviting discovery, to the team's deep knowledge enriching every conversation. The highlight was CEO Gregory Kissling's passionate address and the rare privilege of wearing the GPHG "Aiguille d'Or" Grand Prix winning piece, the Classique Souscription 2025, alongside the trophy itself. A powerful demonstration of how integrated marketing and experiential design create authentic emotional resonance in luxury.很榮幸出席 Montres Breguet 在香港舉行的私人活動，主題為「慶祝 250 年匠心傳承」。當晚是一場完美執行的大師課——從精心策劃的空間佈局邀請探索，到團隊以深厚知識豐富每次對話。亮點是 CEO Gregory Kissling 充滿熱情的演講，以及難得的機會佩戴 GPHG「金指針」大獎得獎作品 Classique Souscription 2025 並與獎盃合影。這是整合營銷與體驗式設計如何在奢華領域創造真實情感共鳴的有力示範。很荣幸出席 Montres Breguet 在香港举行的私人活动，主题为"庆祝 250 年匠心传承"。当晚是一场完美执行的大师课——从精心策划的空间布局邀请探索，到团队以深厚知识丰富每次对话。亮点是 CEO Gregory Kissling 充满热情的演讲，以及难得的机会佩戴 GPHG"金指针"大奖得奖作品 Classique Souscription 2025 并与奖杯合影。这是整合营销与体验式设计如何在奢华领域创造真实情感共鸣的有力示范。
LinkedIn
February 2026
OnTheList Golf Day — Clearwater Bay Golf & Country ClubOnTheList 高爾夫球日——清水灣鄉村俱樂部OnTheList 高尔夫球日——清水湾乡村俱乐部
Grateful to Diego Dultzin and the OnTheList team for hosting an outstanding Golf Day at Clearwater Bay Golf & Country Club. Having attended many golf days over the years, this one genuinely stood out — not for the venue alone, but for the personal touches that reflected OnTheList's strong commitment to customer focus and experience. From the warm welcome to the relaxed drinks and dinner, every touchpoint was executed with intention and care. A textbook example of the Peak‑End Theory in action — creating meaningful peak moments and ending on a high note.感謝 Diego Dultzin 及 OnTheList 團隊在清水灣鄉村俱樂部舉辦的精彩高爾夫球日。多年來參加過無數高爾夫球日，這次真正脫穎而出——不僅因為場地，更因為那些體現 OnTheList 對客戶體驗承諾的個人化細節。從熱情的接待到輕鬆愉快的晚宴，每一個觸點都充滿用心與誠意。這是峰終定律的經典示範——創造有意義的高峰時刻，並以高潮作結。感谢 Diego Dultzin 及 OnTheList 团队在清水湾乡村俱乐部举办的精彩高尔夫球日。多年来参加过无数高尔夫球日，这次真正脱颖而出——不仅因为场地，更因为那些体现 OnTheList 对客户体验承诺的个人化细节。从热情的接待到轻松愉快的晚宴，每一个触点都充满用心与诚意。这是峰终定律的经典示范——创造有意义的高峰时刻，并以高潮作结。
LinkedIn
January 2026
Teaching Customer Relationship Management at University of Macau於澳門大學教授客戶關係管理課程于澳门大学教授客户关系管理课程
Excited to begin teaching "Customer Relationship Management in Integrated Resorts" as part of the Advanced Diploma in Gaming and Integrated Resort Management offered by the University of Macau's Institute for the Study of Commercial Gaming. A privilege to engage with professionals from leading integrated resorts as we explore strategies to enhance customer experience and strengthen Macau's position in a dynamic global market.很高興開始教授「綜合度假村客戶關係管理」課程，該課程為澳門大學博彩研究所提供的高級博彩及綜合度假村管理專業文憑的一部分。很榮幸能與來自領先綜合度假村的專業人士交流，共同探索提升客戶體驗、鞏固澳門在動態全球市場中地位的策略。很高兴开始教授"综合度假村客户关系管理"课程，该课程为澳门大学博彩研究所提供的高级博彩及综合度假村管理专业文凭的一部分。很荣幸能与来自领先综合度假村的专业人士交流，共同探索提升客户体验、巩固澳门在动态全球市场中地位的策略。
LinkedIn
January 2026
Longines Hong Kong International Races — Sha Tin Racecourse浪琴表香港國際賽事——沙田馬場浪琴表香港国际赛事——沙田马场
The Longines Hong Kong International Races at Sha Tin Racecourse was truly unforgettable. Longines has a rich history intertwined with horse racing, and this event beautifully showcased how the brand blends heritage with high‑profile occasions to create emotional connections. Every detail was executed to perfection — a testament to the Longines Hong Kong and Macau team. Thrilled to meet CEO Patrick Aoun, whose passion was contagious, and to reconnect with Stephen De Lucchi on luxury customer service. To mark the Year of the Horse, Longines unveiled a limited Master Collection in collaboration with the Peon Art Museum, featuring a gilt rotor engraved with the iconic Galloping Horse motif. Honoured to be among the first worldwide to own this exceptional piece.浪琴表香港國際賽事在沙田馬場舉行的盛況令人難忘。浪琴表與賽馬有著深厚的歷史淵源，這場活動完美展現了品牌如何將傳統與高端場合融合，創造情感連結。每一個細節都堪稱完美——這正是浪琴表港澳團隊的用心。很高興與 CEO Patrick Aoun 見面，他的熱情極具感染力；亦與 Stephen De Lucchi 重聚，探討奢華客戶服務。為慶祝馬年，浪琴表與重慶沛安藝術博物館合作推出限量版主系列，金色擺陀上刻有經典的奔馬圖案。很榮幸成為全球首批擁有這枚傑出腕錶的藏家之一。浪琴表香港国际赛事在沙田马场举行的盛况令人难忘。浪琴表与赛马有着深厚的历史渊源，这场活动完美展现了品牌如何将传统与高端场合融合，创造情感连接。每一个细节都堪称完美——这正是浪琴表港澳团队的用心。很高兴与 CEO Patrick Aoun 见面，他的热情极具感染力；亦与 Stephen De Lucchi 重聚，探讨奢华客户服务。为庆祝马年，浪琴表与重庆沛安艺术博物馆合作推出限量版主系列，金色摆陀上刻有经典的奔马图案。很荣幸成为全球首批拥有这枚杰出腕表的藏家之一。
Had the privilege of participating in the Centurion Golf Championship — part of the American Express Centurion 25th Anniversary celebrations. What set this event apart was the thoughtful touches that elevated the experience, especially the opportunity to play alongside 2‑time major champion Suzann Pettersen. The "Beat the Pro" challenge added a fun, competitive twist, and Suzann's grace and genuine engagement made it unforgettable. In an era where customer engagement is increasingly difficult, American Express demonstrated they're not only listening to feedback but innovating their approach. A masterclass in personal connection.很榮幸參加 Centurion 高爾夫球錦標賽——美國運通 Centurion 25 週年慶祝活動的一部分。這場活動的獨特之處在於提升體驗的用心細節，特別是與兩屆大滿貫冠軍 Suzann Pettersen 同場競技的機會。「Beat the Pro」挑戰賽增添了趣味性，而 Suzann 的優雅與真誠令人難忘。在客戶參與日益困難的時代，美國運通展現了他們不僅聆聽反饋，更在不斷創新。這是個人連結的大師課。很荣幸参加 Centurion 高尔夫球锦标赛——美国运通 Centurion 25 周年庆祝活动的一部分。这场活动的独特之处在于提升体验的用心细节，特别是与两届大满贯冠军 Suzann Pettersen 同场竞技的机会。"Beat the Pro"挑战赛增添了趣味性，而 Suzann 的优雅与真诚令人难忘。在客户参与日益困难的时代，美国运通展现了他们不仅聆听反馈，更在不断创新。这是个人连接的大师课。
LinkedIn
October 2025
Chopard Mille Miglia Cocktail — Wynn PalaceChopard Mille Miglia 雞尾酒會——永利皇宮Chopard Mille Miglia 鸡尾酒会——永利皇宫
A memorable evening at the Chopard cocktail event held alongside the Hypercar Exhibition at Wynn Palace. The highlight was reconnecting with Mr. Karl‑Friedrich Scheufele, Co‑President of Chopard — a visionary leader whose passion for motor racing and vintage cars is truly inspiring. This year's event featured the entire Mille Miglia collection dating back to 1988, with rare pieces specially shipped from the Chopard Museum in Geneva. A true celebration of craftsmanship and racing heritage — kudos to the Chopard team for curating such a refined experience.在永利皇宮舉行的 Chopard 雞尾酒會暨超級跑車展覽中度過了難忘的一晚。亮點是與 Chopard 聯席總裁 Karl‑Friedrich Scheufele 先生重聚——他對賽車與古董車的熱情令人深受啟發。今年的活動展出了自 1988 年以來的完整 Mille Miglia 系列，包括從日內瓦 Chopard 博物館特別運來的珍稀作品。這是工藝與賽車傳統的完美慶典——感謝 Chopard 團隊精心策劃的極致體驗。在永利皇宫举行的 Chopard 鸡尾酒会暨超级跑车展览中度过了难忘的一晚。亮点是与 Chopard 联席总裁 Karl-Friedrich Scheufele 先生重聚——他对赛车与古董车的热情令人深受启发。今年的活动展出了自 1988 年以来的完整 Mille Miglia 系列，包括从日内瓦 Chopard 博物馆特别运来的珍稀作品。这是工艺与赛车传统的完美庆典——感谢 Chopard 团队精心策划的极致体验。
LinkedIn
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